Privacy Policy
This Privacy Policy explains how Symetra Solution ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
When you create an account, place an order, or contact us, we may collect:
- Name, email address, and phone number
- Shipping and billing address
- Order history and payment status (we do not store full card details — payments are processed securely through our payment gateway partner)
- Basic usage data (pages visited, device/browser type) for site improvement
2. How We Use Your Information
We use the information we collect strictly for our own internal purposes, including:
- Processing and fulfilling your orders
- Communicating with you about your orders, account, or support requests
- Sending you marketing updates, offers, or product news (only if you opt in / haven't unsubscribed)
- Improving our website and product offerings through internal analytics
3. Data Sharing
We do not sell or rent your personal data to third parties. Your information is used internally only, except where necessary to:
- Process payments (via our payment gateway provider)
- Deliver your order (via our shipping/courier partners)
- Comply with legal obligations, if required by law
4. Cookies
Our website may use cookies to keep you logged in, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings.
5. Data Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
6. Data Retention
We retain your personal data as long as necessary to provide our services and comply with legal, accounting, or reporting requirements.
7. Your Rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your account and associated data (subject to legal/accounting retention requirements)
- Opt out of marketing communications at any time
8. Children's Privacy
Our services are not directed at children under 18, and we do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.
10. Contact Us
For any privacy-related questions or requests, contact us at info@symetrasolution.com.