Terms of Service

1. About Us

Symetra Solution provides smart home automation and industrial products through our website. By placing an order, you confirm that you are legally able to enter into a binding contract.

2. Account Registration

To place an order, you may need to create an account using your email or phone number, verified via a one-time code (OTP). You are responsible for keeping your account credentials secure and for all activity under your account.

3. Products & Pricing

• All product descriptions, images, and specifications are provided for informational purposes and may differ slightly from the actual item.
• Prices are listed in EGP and are subject to change without prior notice. The price charged is the one displayed at the time your order is confirmed.
• We reserve the right to limit quantities or refuse any order at our discretion, including in cases of pricing errors or suspected fraud.

4. Orders & Payment

• Orders are confirmed once payment is successfully processed (or, for cash-on-delivery orders where offered, once the order is placed).
• Payments are processed securely through our third-party payment gateway partner. We do not store your full card details.

5. Shipping & Delivery

• Estimated delivery times are provided at checkout and may vary based on your location and product availability.
• Risk of loss and title for products pass to you upon delivery.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our separate Refund & Return Policy.

7. Intellectual Property

All content on this website — including logos, product images, text, and design — is the property of Symetra Solution or its licensors and may not be used without permission.

8. Limitation of Liability

To the extent permitted by law, Symetra Solution is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms limits liability for defective products as protected under applicable consumer protection law.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

10. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.

11. Contact Us

For any questions about these Terms, contact us at info@symetrasolution.com.