Refund & Return Policy
At Symetra Solution, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on our website.
1. Return Window
You may request a return or exchange within 14 days of receiving your order.
2. Eligibility for Return
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories, manuals, and tags included
- Accompanied by proof of purchase (order number or invoice)
3. Non-Returnable Items
The following items cannot be returned unless defective:
- Products that have been installed or physically modified
- Custom-configured or made-to-order items
- Items marked as final sale at time of purchase
4. Defective or Damaged Items
If you receive a defective or damaged product, contact us within 48 hours of delivery with photos/videos of the issue. We will arrange a free replacement or full refund, including any return shipping costs.
5. Change of Mind Returns
If you simply change your mind, you may return the item within the 14-day window, but return shipping costs will be the customer's responsibility unless otherwise stated.
6. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed within 7–10 business days to the original payment method (or as store credit, if agreed with the customer).
7. Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, the standard return process applies.
8. Contact Us
For any return or refund questions, contact us at info@symetrasolution.com.